Refund policy

Last updated: 22 September 2026

1. The short version

Most BY FRIDMAN garments are personalised made-to-measure products created individually from measurements confirmed by the customer. Where permitted by law, these garments are final sale and cannot be returned or exchanged because of a change of mind.

This never removes the customer's statutory rights if a garment is defective, materially not as agreed or incorrectly manufactured.

Non-personalised accessories, such as a standard silk scarf or tie, are handled separately and may have statutory withdrawal rights depending on the customer's country.

2. Personalised made-to-measure garments: final sale

Each made-to-measure garment is individually produced after order using the customer's confirmed body measurements and specifications. For Norwegian consumers, goods made to the consumer's specifications or given a clearly personal character are exempt from the statutory right of withdrawal under section 22(e) of the Norwegian Right of Withdrawal Act (angrerettloven).

Accordingly, where permitted by applicable law, personalised garments are not eligible for change-of-mind cancellation, return, exchange or refund for reasons such as ordering the wrong style, a change in event plans, personal preference, or deciding that the design is no longer wanted. For Norwegian/EEA consumers, the personalised-goods exception can apply even if physical production has not yet started, because the contract itself is for goods to be made to the customer's specifications.

3. Body measurements are not finished garment measurements

Please do not compare a finished garment directly to the numerical body measurements submitted with the order. A garment made to the exact circumference of the body would generally be too tight to wear.

BY FRIDMAN uses its own pattern blocks and design-specific wearing ease. We may also apply small technical adjustments where needed for comfort, movement and alterability, including approximately 1 cm of additional ease or length beyond our normal calculated allowance where appropriate.

Where a choice must be made, we may preserve slightly more room or length rather than risk producing a garment that cannot be enlarged or lengthened later. These reasonable tailoring allowances are part of the product and are not, by themselves, a defect.

4. AI-assisted measurement suggestions

Any measurement suggested by an AI-assisted tool, calculator or questionnaire is an estimate generated from the information supplied by the customer. It must be reviewed before the order is placed.

By confirming the measurements, the customer confirms that they have checked the information and corrected any value they believe is inaccurate. If the finished garment is produced in accordance with the customer-confirmed measurements and the agreed design, an inaccurate customer-confirmed measurement is not a manufacturing defect.

This does not remove rights where the issue is caused by BY FRIDMAN or where mandatory law places responsibility on the seller.

Changes to the customer's body after the order has been confirmed, including weight fluctuation, pregnancy or other changes affecting fit, are not manufacturing defects. The customer must also verify that the correct measurement unit has been used.

5. Fit preference versus manufacturing defect

Made-to-measure aims to provide a personalised starting fit, but a preference for a tighter waist, shorter sleeve, shorter hem, different trouser break or another styling adjustment is not automatically a manufacturing defect.

Body posture, asymmetry, shapewear, undergarments, footwear, weight change and individual fit preference can affect the final result. Minor finishing adjustments by a local tailor can therefore be appropriate even where the garment has been correctly produced.

A garment can constitute a manufacturing defect or non-conformity if it materially differs from the agreed design, fabric, colour, confirmed specifications or the measurements BY FRIDMAN was required to use, taking reasonable wearing ease and tailoring tolerances into account.

6. If you believe there is a manufacturing defect

Contact post@byfridman.no as soon as reasonably possible and include your order number, clear photographs, a description of the issue and any relevant garment measurements.

Please do not arrange substantial third-party alterations before BY FRIDMAN has had a reasonable opportunity to assess the issue, unless an urgent alteration is reasonably necessary to prevent further loss or damage.

Where a legally relevant defect is confirmed, BY FRIDMAN will provide the remedy required by applicable law. Depending on the circumstances, this may include repair, authorised local alteration, replacement, price reduction or refund.

For Norwegian consumers, statutory complaint rights apply under the Norwegian Consumer Purchases Act. A complaint must be made within a reasonable time after the defect was or should have been discovered. The statutory long-stop period is normally two years from delivery, or five years where the item or relevant part is intended by normal use to last substantially longer.

7. Local tailoring and personal adjustments

If the garment is correctly produced but the customer wishes to refine the fit to their personal preference, we recommend a qualified local tailor. Shortening sleeves, trousers or hems and taking in selected areas are common finishing adjustments.

Because lengthening or enlarging can be impossible depending on construction and seam allowance, BY FRIDMAN may intentionally preserve a modest amount of additional length or ease where technically appropriate.

Unless a separate BY FRIDMAN Fit Adjustment Promise applies, adjustments requested solely for personal preference are paid by the customer.

8. Security seals, tags and wear

For any discretionary goodwill return, store credit or fit-support arrangement, all BY FRIDMAN security seals and tags must remain intact. The garment must not have been used as clothing under any circumstances; only a brief and careful indoor fitting is permitted. It must not have been worn outside, washed, dry-cleaned, perfumed or otherwise scented, damaged or altered.

If a security seal has been broken or there is evidence of use beyond careful fitting, BY FRIDMAN may decline a discretionary return, exchange, credit or fit-support request.

These conditions do not remove mandatory rights relating to a defective or non-conforming product.

9. Non-personalised accessories

Standard, non-personalised accessories such as a 90 x 90 cm silk scarf or tie are not made to body measurements. Where Norwegian/EEA distance-selling rules apply, the customer generally has 14 days from physical receipt to notify us of withdrawal, followed by 14 days to send the item back.

The customer may inspect an accessory only to the extent reasonably necessary to establish its nature, characteristics and function. If handling goes beyond what is necessary and causes a reduction in value, BY FRIDMAN may be entitled to deduct the diminished value where permitted by law.

Unless BY FRIDMAN has agreed otherwise or applicable law requires BY FRIDMAN to pay, the customer is responsible for the direct cost of returning a non-defective accessory after exercising a change-of-mind withdrawal right.

Personalised or monogrammed accessories may be excluded from change-of-mind withdrawal where permitted by law.

10. Refunds

Where a refund is legally due, it will be made to the original payment method unless another method is expressly agreed.

For a valid statutory withdrawal on an eligible non-personalised item, refunds will be processed within the time required by applicable law. Where permitted, BY FRIDMAN may withhold the refund until the returned item has been received or the customer has provided evidence that it has been sent.

If an order is cancelled by BY FRIDMAN because the agreed fabric or production cannot be supplied and no alternative is accepted, the amount paid for the affected item will be refunded.

11. Transit damage

If a parcel arrives visibly damaged, photograph the outer packaging and product as soon as possible and contact post@byfridman.no promptly.

Where BY FRIDMAN arranged the shipment, transit damage occurring before the customer or an appointed third party receives the goods remains BY FRIDMAN's responsibility to the extent required by applicable law.

12. Return authorisation and return address

Do not send a product back without first contacting BY FRIDMAN and receiving return instructions. The appropriate return address can differ depending on the reason for return, destination and logistics route.

Unauthorised returns sent to a production partner, showroom or other address may be delayed and can create additional shipping or customs costs.

13. Mandatory rights

Nothing in this Returns & Refunds Policy limits any consumer right that cannot legally be excluded in the customer's country of residence.